- Any time an error occurs, the administrator will be informed about its reason and a possible solution as the application is equipped with an advanced problem solving tool. Underneath you can see an exemplary problem with incorrect rights to the application catalog. Under Proper Solution there are exact commends that should be used to solve the issue. Administrators can also generate ready reports with suggested solutions which our support might find extremely helpful. To generate the report in PDF format use ‘Generate the Error Report’ button. There is also an option to generate report in HTML format.
Other known problems
- In case you see a blank page after going to the admin URL, please log into the SSH and from /opt/easydcim/directory, run the command:
- In case graphs are not created, you need to set the owner to www-data for directory
/opt/easydcim/tmp sudo chown -R www-data:www-data /opt/easydcim/rrd sudo chown -R www-data:www-data /opt/easydcim/tmp