Common problems

General problems

  1. Any time an error occurs, the administrator will be informed about its reason and a possible solution as the application is equipped with an advanced problem solving tool. common_problems_1.png Underneath you can see an exemplary problem with incorrect rights to the application catalog. Under Proper Solution there are exact commends that should be used to solve the issue. permissions_error.png Administrators can also generate ready reports with suggested solutions which our support might find extremely helpful. To generate the report in PDF format use ‘Generate the Error Report’ button. There is also an option to generate report in HTML format. pdf_error_report.png

Other known problems

  1. In case you see a blank page after going to the admin URL, please log into the SSH and from /opt/easydcim/directory, run the command:
    composer update
  2. In case graphs are not created, you need to set the owner to www-data for directory

    sudo chown -R www-data:www-data /opt/easydcim/rrd
    sudo chown -R www-data:www-data /opt/easydcim/tmp